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World Bank GovTech Citizen Engagement AI Platform

Global, Global

The World Bank GovTech program uses AI and machine learning to enhance citizen engagement and improve government service delivery globally. The GovTech Advisory and Guidance Tool (GTAG) uses conversational AI to help development practitioners design digital government projects. The Digital Citizen Engagement Index (DCEI) measures digital participation platforms, feedback mechanisms, and open data portals. In Georgia, the program developed AI for accurate tax audits, while in Vietnam it enhanced data-driven citizen feedback systems. An AI Working Group co-chaired by Estonia and Nigeria brings together 35 governments to develop sound AI policies for inclusive, citizen-centered public sectors.

Behavior Goal

Increase citizen participation in governance, improve trust in government through transparency, and enable two-way communication between citizens and public institutions

Implementers & Partners

  • World Bank GovTech
  • National governments
  • Estonia
  • Nigeria

Donors & Sponsors

  • World Bank

Key Takeaways

  • 1Conversational AI can democratize access to policy guidance for practitioners
  • 2Digital feedback platforms increase citizen voice in government decisions
  • 3AI-powered tax systems improve fairness and revenue collection
  • 4Cross-country collaboration accelerates AI governance best practices
  • 5Measuring digital engagement drives accountability in e-government

Sources

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