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Service Delivery Integration

Integrating SBC into health and social service delivery touchpoints.

28
Total Programs
Top Themes
Health Behavior Change19
Infectious Disease Prevention8
Youth Development7
Maternal & Child Health6
Mental Health & Psychosocial Support3
Top Countries
Eswatini, Malawi, Uganda1
Kenya1
Zambia1
Bangladesh, Ghana, Haiti, Mali, Kyrgyz Republic, Nigeria, Uganda1
Global (30+ countries)1

Programs Using This Method

SHOPS Plus Private Sector Health Social Marketing

Sustaining Health Outcomes through the Private Sector Plus (SHOPS Plus) is USAIDs flagship private sector health initiative, making contraceptives and health products accessible through pharmacies and shops using commercial marketing techniques. Operating across Africa, Asia, and Latin America, the project strengthens NGOs and private providers to address family planning, HIV, TB, and child health. SHOPS Plus developed sustainability frameworks for social marketing programs transitioning from donor funding.

Multiple (Nigeria, Tanzania, India, Nepal, Pakistan, Haiti, others), Multi-RegionalHealth Behavior Change, Infectious Disease PreventionWomen of Reproductive Age +1
Health Behavior ChangeInfectious Disease PreventionSocial MarketingService Delivery Integration
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Generation Global Youth Employment Program

Generation is a global nonprofit launched by McKinsey in 2014 addressing youth unemployment through intensive 4-12 week boot camps combining technical, behavioral, and mindset skills. Operating in 13+ countries across healthcare, technology, customer service, and skilled trades, the program uses a demand-driven model identifying employer needs first. 83% of graduates are employed within 90 days, earning 2-6x their previous income. Curriculum focuses on breakdown moments that differentiate high performers.

Global (13+ countries including USA, India, Kenya, Mexico, UK), Multi-RegionalYouth Development, Health Behavior ChangeYouth/Adolescents +1
Youth DevelopmentHealth Behavior ChangeService Delivery IntegrationInterpersonal Communication (IPC)
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IOM Migration Health Promotion Programme

IOMs global Migration Health Programme ensures migrants access high-quality, culturally and linguistically appropriate health services while strengthening health systems. The programme takes a route-based approach, strategically planning interventions along migration corridors with local communities. In MENA region alone, IOM provides approximately 1 million consultations annually through health facilities and mobile clinics, conducts 34,000+ health promotion sessions, and supports immunization services. Mental Health and Psychosocial Support (MHPSS) uses community-based, interdisciplinary approaches including psychosocial mobile teams. The programme addresses communicable diseases (TB, HIV), non-communicable diseases, and climate-related health risks. Aligned with Global Compact for Migration and SDG Goal 3.

Global (MENA, Europe/Central Asia, Africa, Asia-Pacific), Multi-RegionalMigration & Displacement, Health Behavior Change +1Migrants & Displaced Persons +2
Migration & DisplacementHealth Behavior ChangeService Delivery IntegrationCommunity Mobilization
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Khalil Center Muslim Mental Health First Responder Training

The Khalil Center developed the Muslim Mental Health First Responder Training (FRT), an 8-hour workshop for imams and community leaders in North America. The Islamically-integrated approach teaches identification of mental health issues, empathetic listening, referral systems, and collaboration with mental health professionals. 80% of participants valued the Islamic integration, and 92% would recommend it to colleagues. The program addresses the reality that imams are often the first contact for Muslims in psychological distress but lack formal mental health training.

United States, Canada, North AmericaHealth Behavior ChangeFaith Communities +1
Health Behavior ChangeInterpersonal Communication (IPC)Service Delivery Integration
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